Our Cable Services
At Consolidated Cable, we want to make sure that we not only fulfill all of your cable contracting needs, but that we surpass your expectations. From our front-line field collectors to our local operations staff to the executives in our corporate office, we are at your service with the most responsive team in the industry. Our full range of services includes, but is not limited to:
Comprehensive Acquisition, Retention and Recovery Services
Ranked among Inc. 5,000’s prestigious American businesses in 2010, Consolidated Cable has grown to 300 professionally trained employees and has market prominence in Texas, California and Florida. We stand poised to fulfill our potential to become America’s number one cable service provider, while maintaining an ironclad commitment to customer retention and loyalty.
Specialists in the three most vital areas of your business, Consolidated Cable dedicated to delivering bottom-line results including:
- Door to Door Sale
- Non-Pay Field Collections
- Converter Recovery
- Voluntary Saves
- Tap Disconnects
- System Audits & Specialty Projects
- Certified Premise Wiring
While the cable industry continues to lead the way in the high definition TV, high-speed internet and digital phone services, the competition for customers has reached a fevered pitch— increasing the demand for quality door-to-door personnel to market, acquire, retain and win back customers. With this in mind, we have developed the most effective training processes and have set the highest quality standards. Our sales force is focused on:
- Video, Internet, Voice
- Customer loyalty through product bundling
- Competitive Win Backs
- Enhanced client image with professional representation
Non-pay Field Collections
We are dedicated to effectively recovering outstanding balances and saving the customer prior to disconnect. Our field retention philosophy is a simple one: maximum contact attempts = maximum contact = maximum results. Consolidated Cable field collection specialists are required to make a minimum of eight at the door contact attempts during a typical five day collection cycle and during days, nights or on weekends.
Converter Recovery (at disconnect and post disconnect)
We are committed to reducing client converter losses, thus reducing capital costs. We make every effort to recover converters at the time of disconnect and post disconnect, making multiple attempts to contact the customer day, nights, and weekends.
Few companies have as aggressive a retention program as Consolidated Cable. We take time to understand each customer’s situation and have put programs in place to maximize retention for each scenario. We are mindful to cut subscriber churn to the absolute minimum by saving customers that would otherwise disconnect. No one rolls out the red carpet like we do in our efforts to keep customers signed on.
Non-pay and Voluntary Disconnects
After making every effort to keep the customer active, we disconnect the subscriber in adherence to your specifications, policies and in accordance with agreed upon time frames.
Installation and Fulfillment
Our certified, professional installers offer turnkey services for CDV, Internet, Dish Win Back, etc. They handle a wide-range of special projects, converter change-outs, upgrades of all kinds and natural disaster recovery.
Whether it’s for cable TV, high-speed internet, or digital voice (phone) service, our installers are highly trained and equipped with the latest technology and know-how. Using workforce management devices such WFX (Workforce Express), TechNet, Mobil DOCIS, Symbol devices and tablets such as IPads, our field reps are able to work more efficiently and communicate with clients from the field. We’re also able to compile information on KPIs (key performance indicators) and measure performance categories. Count on us for data, voice and video services including design, installation certification, and maintenance of structured cabling networks.